Sales Associate- For a renowned upcoming retail chain at Chennai

Designation:- Sales Associate (Bulk Requirement, 500 in numbers)

Department:- Retail - Operations.

Position (Role):-

• Each Store has a number of Departments, which consist of FMCG (foods), FMCG (non foods), Apparels, general Merchandise, Consumer Durables, Staples, Fruits and Vegetables, Bakery and Confectionary, Wines and Liquor, etc. It includes all types of merchandise. There will typically be a number of jobholders within the department, each of whom will tend to ‘specialize’ in a section or more from one department as sales volumes allow. In addition to this section/s on which the job holder concentrates, in case of exigencies of work requirement, the services of the job holder would be utilized in other departments, stockroom, customer service desk, etc.
• The Sales Associate attends to the Customer effectively and efficiently.
• Ensures stock level on Sales floor is maintained.


Responsibilities (Key Tasks):-

The main duties are summarised below:


1.Customer Service:
• The job involves sales assistance to customers. The jobholder is expected to be polite and helpful when dealing with customer queries or complaints - referring them to DM/ AMO when necessary.
• To take responsibility for customers’ follow up.
• The jobholder should try and maximize sales through multiple purchases without inconveniencing the customer.


2.Till operations:
• The jobholder operates tills, accepting cash, credit cards and vouchers.
• The jobholder shall ensure that efficient and correct billing is done. He/ she is responsible for any till discrepancies.


3.Filling up on Stock:
• The jobholder keeps a check on the levels of stock in his/her section. The jobholder brings the stock from the stock room to the Shop floor.
• To bring/ take merchandise from/ to the delivery van to the Stockroom/ Store.
• Stock is placed on the racks in the correct positions. Where items are not priced, the Jobholder will check, process and price the Merchandise before placing stock on sale.
• The jobholder shall ensure that merchandise is laid out as per display principles, i.e. sizes & ratios are maintained.


4.Cleaning/ Tidying:
• This involves the maintenance of an excellent standard of presentation and tidiness of the sales floor and till areas in which the jobholder works. To clean and maintain all fixtures and fittings/bins so that they are dust/stain free at all times.
• The merchandise should be tidy and presentable at all times.


5.Miscellaneous:
• When necessary, the jobholder may undertake duties such as, assisting with layout changes - including moving, assembling fixtures and counters, providing sales assistance to other departments of the Store.
• The jobholder shall always remain alert to ensure that shop lifting/internal shrinkage is minimal.
• The jobholder shall assist in visual merchandising/promotions inside and outside the Store.
• To carryout all other duties ancillary and incidental thereto as well as other duties assigned from time to time.

Professional Expertise (Key Skills):-

• Flair for customer service.
• Confidence.
• Persistence and Commitment towards Customer Satisfaction.
• Focus.

Physical Qualities:-
• Amicable nature
• Good Health.
• Good physical and grooming dress code.
• Good manners and adequate social culture and interactive etiquettes.

Mental Abilities:-

• Fairly efficient in English and Hindi and preferably in the local language too.
• Influencing abilities.
• Efficient team player.

Key Result Area:-
• Customer Service
• Replenishment
• Till Operations
• Cleaning / Tiding
• Stock Take

Daily Interactions:-

External:
• Customers - Serving or answering queries – Daily

Internal:
• Assistant Manager – Operations and Departmental Manager - Instructions/constant interaction and working contacts.
• Other Sales Staff - Working contacts – Daily


Education Qualifications:-
Must have passed standard 10th (SSC) / 12th HSC or possess equivalent qualifications.
Graduates will be preferred.


Experience:-

Candidates not less than 18 years and not more than 25 years, on the date of joining. Freshers with a flair for customer satisfaction and dedication to move up the ranks fits the bill, however individuals with a prior similar experience would be an added advantage.


Preference :-

The ideal candidate would preferably be from the following industries in order of priority, however deserving candidates from a different industry, including freshers may also be considered for the rank.
A. Retail
B. Sales
C. Service Industries
D. Customer Service Verticals


Location Chennai -29

Package:-

Rs. 4,500/– (CTC) / Approx Rs. 3,700 (Net) per month.
In addition to monthly CTC as shown above:
The candidates will also be provided with 3 sets of Uniforms and will be entitled to washing allowance of Rs. 5/- per day for the days they are present on duty.
Sales Incentive
Shrinkage incentive
Bonus
Gratuity
Leave,etc.

The candidates will have good growth opportunities down the line.

Should anyone be interested, kindly mail your CV at anamika@alevelplacements.com or at alevelplacements@gmail.com

References are more than welcome